Frequently Asked Question
1How do we pack your products for shipping?
All products are measured into individual small plastic ziploc bags/ packs, labeled accurately, then carefully vacuum sealed in a plastic/metallic bag. They are then shipped in a standard envelope or bubble-pack envelope. The outside of the shipping envelope contains no reference to the items it contains Sealed Discreet.
2What all is included in my shipment?
The products you ordered plus a packing slip. The packing slip includes the customer and product details, but does not contain pricing information.
3Why do you accurately label all the products and detail them on the packing slip?
Primarily for safety, secondly, these products are legal in most jurisdictions, and in the event of an official inspection, accurately labeled products will more likely be delivered to the recipient in a timely manner.
4What are your shipping charges?
We send orders only with air mail use, Silk Road Depot. Using any of the above-stated ways of delivery - we will give tracking number.
5Do you have other shipping options?
6What shipping method do you recommend?
We recommend Silk Road Depot because it’s not too expensive, and we can (sometimes) find out what happened if the parcel disappears, and significantly, because a customs declaration is not required.
7I ordered last week, where is my shipment?
Please wait at least 2 days before contacting us if your shipment has not arrived. Please note that we will no longer respond to any enquiries about the whereabouts your shipment, if made within the first 2 days. As much as we want to provide excellent customer service, we get far too many enquiries like this and it takes up a lot of our time to reply to each one. There is nothing we say or do for you anyway, other than to tell you to be patient.
8My order was seized by customs, will you re-ship?
Sorry, we don't offer reshipping or refunds in the event of a seizure. No exceptions. Please take this into consideration before placing your order with us.
9Can you ship to a P.O. Box address?
10Can you ship to “Poste Restante” ?
Yes, but from our experience it is extremely high risk - these letters seem to inexplicably disappear without a trace, even with registered delivery. We do not recommend it.
11Do you offer free samples?
12Can you tell me how to use your product?
If you have to ask us this you should not be purchasing it. We offer our products only to qualified researchers. Our compounds can be very harmful and possibly deadly if misapplied.
13Do you accept PayPal?
No, we do not.
14Do you accept COD?
No, we do not.
15I made a mistake, can I cancel my order?
If you made a mistake when ordering, just send us a message in the order details and we’ll cancel it for you. Then just go ahead and submit a new order.
16I just sent you payment but I changed my mind, can I get a refund?
If we have not already shipped your order, yes. However we must deduct a minimum 30 USD fee to cover our costs of receiving and sending the payment back to you. Optionally, we can give you store credit of the full amount which you can use for a later purchase.
17I don’t want your product now, can I return it for a refund or credit?
Sorry, all sales are final.
18What do you do with my personal data?
We only keep the data related to your order. We will never sell it or disclose it to anyone. All backups are encrypted and stored off site.
19Can you please delete all my information?
Sure, just send us email and we will immediately delete all information we have about you, including any order details.